Payment & dunning (TenaBill)
Configure what happens when a customer's invoice goes overdue — reminder emails, subscription suspension, a late fee, and (optionally) automatic cancellation.
Console: TenaBill merchant console → Settings → Payment & dunning (/settings/dunning)
The page is split into four independent sections. Each has its own Save button, so changing the reminder schedule doesn't require re-entering your grace period or late fee settings.
Grace period
| Field | What it does |
|---|---|
| Grace period (days) | Days after an invoice becomes overdue before the subscription is automatically suspended. Leave blank to disable automatic suspension entirely — reminders still send, but the subscription is never suspended for non-payment. |
Reminder schedule
| Field | What it does |
|---|---|
| Reminder days | Comma-separated list of days after the due date to send a payment reminder email, e.g. 1, 7, 14. Leave blank to use the deployment default schedule. |
Late fee
| Field | What it does |
|---|---|
| Charge a late fee on suspension | When checked, a one-time invoice is issued the moment a subscription is suspended for non-payment. |
| Late fee amount (dollars) | The late fee amount, entered in dollars (e.g. 5.00 = $5.00). Billed as a new invoice — it is never deducted from a credit balance. |
Auto-cancel after suspension
| Field | What it does |
|---|---|
| Auto-cancel suspended subscriptions | When checked, a subscription that's been suspended for non-payment is automatically cancelled after the configured number of days. |
| Days after suspension | How many days a subscription can sit suspended before it's cancelled. If this section is off, a suspended subscription stays suspended indefinitely until the customer pays or you cancel it manually. |
Troubleshooting
| Symptom | What to check |
|---|---|
| Reminder days field rejects your input | Only non-negative whole numbers up to 3,650 are accepted, comma-separated (e.g. 1, 7, 14) — remove any stray characters or spaces around the commas |
| Late fee amount won't save | Enter a plain dollar amount like 5.00, not a value with a currency symbol |
| Auto-cancel days field is disabled | Check Auto-cancel suspended subscriptions first — the days field only applies once auto-cancel is enabled |
| A section didn't save | Each of the four sections saves independently — confirm you clicked Save on the specific section you edited, not a different one |